Google Play purchases
Use Google Play’s order history or official refund flow first. Eligibility and timing are decided under Google Play’s refund policy and applicable law. Google says some app and in-app purchase refund requests may be available within 48 hours; after that, contact the developer for support. See Google Play refund guidance.
Galaxy Store purchases
Use your Galaxy Store purchase history and Samsung support options for the account that made the purchase. If the store directs you to the developer, email contact@mintback.app with the store, product name, purchase date, country and a redacted order reference. Do not send full payment-card details or your account password.
What we can help with
We can investigate missing entitlement, restoration, duplicate-charge reports and store status. We cannot move a purchase between Play and Galaxy accounts or stores. Refunds are issued according to the applicable store process, this policy and mandatory consumer law.
Contact
Email contact@mintback.app. We aim to acknowledge purchase-support requests within five business days.